Since Healthwatch Devon was introduced in 2013, thousands of people have shared their views and experiences with us in relation to their local health and social care services. The experiences we gather are entered (anonymously) into our evidence bank. A summary of this information is then shared with those who commission, provide, regulate and monitor healthcare services in Devon.
Feedback Summary Report on Primary Care Services
This report contains a summary of what people have told us Primary Care Services during the year January – December 2015. If someone contacts us directly about an experience that relates to a Primary Care Service, we will in the first instance signpost them to the Practice / Service Manager so that they can have their enquiry dealt with directly by a member of staff at that service. We would also provide them with the contact details for NHS England and inform them of the other services that are available to them, if they need further assistance. For example, the independent health complaints advocacy service (SEAP in Devon), or their local Citizen’s Advice Team.
Sometimes they do not want to contact anyone else about their experience; they just want to leave feedback anonymously. They can share their experiences with Healthwatch Devon by telephone, email, or by completing a ‘Speak Out’ form. During the last year we have captured 212 individual experiences in respect of Primary Care Services.
This report summarises what we have heard and recorded through ‘Speak Out’, from 1st January to 31st December 2015.