News

08.07.2020

Your stories will help make change happen – Because we all care

 
Help patients, key workers and your community by telling us about a recent experience of health and social care services in Devon

COVID-19 has resulted in a number of changes to our NHS and social care services – but what has this meant for you? We’re here to listen and act on your feedback to improve care for you and others. That’s why today we’re launching our campaign #BecauseWeAllCare, encouraging you to share your experiences.

Giving feedback – both good and the bad – helps improve NHS and social care services. Thanks to people’s feedback Healthwatch were able to make over 7,200 recommendations to services about the improvements people want to see in 2018/19.

Visiting health and social care services and the way you receive care has significantly changed because of COVID-19, with some non-urgent treatment postponed, face-to-face appointments reduced and homes and services limiting public access.

During this time, public feedback has already played an important part in helping the NHS and social care services spot issues caused by the pandemic. It is vital your views and experiences continue to help professionals understand key local issues and how well services are working you, your family and our community.

 

Take some time out today to leave vital feedback about services…
☎️  Over the phone: 0800 520 0640
🖥️  Review a service on our site: healthwatchdevon.co.uk
📩  Or email us: info@healthwatchdevon.co.uk
 

Looking at the numbers

According to the research, 56% of people in the South West said they would be more willing since COVID-19 to support NHS and social care services by actively providing feedback on their care. Overall, the polling also suggests that 28% of people in the South West are now more likely to donate or fundraise for a relevant health cause.

44% of people in the South West reported to have avoided services due to COVID-19 – above the national average of 39%. A further 60% reported noticeable changes to the standard of care resulting from the pandemic. However, the results also show that since the outbreak, 41% of people in the South West are particularly more grateful for GP services.

 

Kate Terroni, CQC’s chief inspector of adult social care, said:

“People working in health and social care have been going to extraordinary lengths to deliver good, safe care during this global crisis. They have never had a more crucial – or a more challenging – role to play.

“This research clearly shows the public’s appreciation for the care and support they and their loved ones have received and it’s inspiring that people are now looking for ways to channel this into practical action.

“Now more than ever, every voice really does matter. It’s only by hearing what’s working and what’s not, that health and social care providers can improve the quality of care and support that they are delivering.”

 

Sir Robert Francis QC, Healthwatch England’s chair, said:

“These findings are good news. As the UK looks to the future after COVID-19, it’s never been more important for people to share their experiences of care.

“Services won’t bounce back overnight. There’ll be problems to tackle but also opportunities to make care better.

“You can help doctors, nurses and care workers find ways to improve support by sharing your experience.”

The research conducted following the start of the COVID-19 crisis has revealed a fascinating snapshot of how people in the South West view feedback on care:

• 74% of people surveyed said that feedback is an important way to improve services, yet despite greater public willingness to contribute, some barriers do remain.

• While 41% of people are more likely to provide positive feedback on care, in comparison to 61% of people in the capital city, yet 26% of the local population also now consider themselves even less likely to provide negative feedback on care.

• 29% of people in the region said they would be reluctant to provide negative feedback in case it increases pressure on services or staff

“Every piece of information is valuable for those delivering health and social care services, so it’s vital that people don’t hold back from giving feedback – whether it’s big or small, good or bad. It takes only a few moments, but it could make a real difference to the care that you, your loved ones and your community receives”, adds Sir Robert Francis.

You can share your story on our website, email us at info@healthwatchplymouth.co.uk, or call one of our lovely advisers from 10am-4pm, Monday-Friday on 0800 520 0640.

 

What could I give feedback about?

How well did care services you use react to the COVID-19 situation?

Have you recently been discharged from hospital? If so, was it a positive or negative experience?

How have you found the use of digital access services provided by your GP or other health providers?

But know that we want to hear about any positive or negative experience you’ve had with a health or social care service in Devon. 

 

What is Healthwatch Devon and what do you do?

Healthwatch Devon is a consumer champion for local health and social care. We give the public a powerful voice and make sure their views and experiences are heard by those who run, plan and regulate health and social care services. We actively seek views from all sections of the community, especially from those who sometimes struggle to be heard. We also encourage health and social care providers, regulators and planners to hear directly from people themselves.

 

Why is it important to speak to you?

By making sure the experiences of people who use services are gathered, analysed and acted upon, we can help make services better now and in the future.

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