News

06.04.2020

Pharmacies need your patience

We understand that there has been increasing delays at some pharmacies across Torbay and some customers have been getting frustrated with the time it has been taking to receive their medications.
 
We are told that some of the delays is due to increased GP workloads, extra demand and reduced numbers of deliveries each day.
 
We would encourage everyone to order their repeat prescriptions a bit earlier than normal to allow time for them to be processed and to recognise that as front line workers pharmacy staff are putting their own health and safety at risk by providing a service.
 
Where possible, we also encourage you to do this online via your GP Practice or online services such as Patient Access as we are also hearing some pharmacies are having issues with their phone lines.
 
We would like to know how this is affecting you and the issues you are facing so that we can feed this information back to senior managers within the NHS. You can do this by clicking here and following the link to our Feedback Centre.

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