Help health and social care services recover from COVID-19
Two-thirds of people in England say they are more likely to act to improve health and social care services since the outbreak of COVID-19. Help services improve and join our campaign #BecauseWeAllCare to encourage people to share their experience.
Whilst our NHS and social care services are doing everything that they can to support you and your loved ones, they need our help to know how they can improve.
Two-thirds (67%) of people in England say they are more likely to act to improve health and social care services since the outbreak of COVID-19. Is that person you?
Help us encourage people across the country to share their experiences of care by joining us and the Care Quality Commission in our new campaign – #BecauseWeAllCare.
Join the campaign: #BecauseWeAllCare
Our new campaign aims to help services identify and, more importantly, address issues and support people experience by encouraging feedback of health and social care services across England.
Contact us by phone on 0800 520 0640, Monday-Friday 10am-4pm, or by email: firstname.lastname@example.org – to share your experience, or for information about local services and support.
“Every piece of information is valuable for those delivering health and social care services, so it’s vital that people don’t hold back from giving feedback – whether it’s big or small, good or bad. It takes only a few moments, but it could make a real difference to the care that you, your loved ones and your community receives.”
— Sir Robert Francis QC, Healthwatch England’s chair
How do people feel about services since COVID-19?
Our recent polling shows that people are more grateful for the healthcare services they receive – particularly GP and hospital services – since the outbreak.
It also revealed:
Three-quarters (76%) of people surveyed said that feedback is an important way to improve services, yet despite greater public willingness to contribute, some barriers do remain;
A third of respondents (36%) said they would be reluctant to provide negative feedback in case it increases pressure on services or staff;
A fifth (18%) of people now consider themselves even less likely to provide negative feedback on care. Among the key reasons cited were a recognition of the challenging circumstances health care staff face (56%) and not wanting to cause further issues for services to deal with (42%).
People aged 18-34 have had the greatest change in attitudes towards care during the pandemic. The polling suggests that as well as supporting health causes (52%) this age group is now significantly more likely to feedback on care (72%), and to donate to or fundraise for a relevant health cause (52%).
Sir Robert Francis said:
“These findings are good news. As the UK looks to the future after COVID-19, it’s never been more important for people to share their experiences of care. Services won’t bounce back overnight. There’ll be problems to tackle but also opportunities to make care better. You can help doctors, nurses and care workers find ways to improve support by sharing your experience.”