Care home manager shares: “Don’t be afraid to tell us where we’re going wrong!”

The manager of a care home in Devon tells us that feedback from her residents’ loved ones has helped to provide the best possible level of care.



Sam Ebden, the manager of a residential home, cares for 22 elderly people living with frailty and dementia. Sam shares how their home welcomes residents and their loved ones to share their experience of care:

“Gathering people’s experiences of care – both positive and negative – plays a vital role in helping us to ensure ongoing delivery of high-quality care. I take and use all feedback as a tool to move forward and improve care for our residents.”


Why is it important to share your experience of care?


“Whether big or small, all feedback shared can help. It gives us an ongoing picture of how people feel about the care they or their relative receives.

“Some people may feel nervous about sharing their experiences of care with staff; but we are only human and acknowledge that mistakes do happen.

“It’s important that people’s comments are heard, acknowledged, and acted upon wherever possible.

“If you’re happy with the care you receive, you can share this too. In my experience, people find it easier to let you know about negative things rather than positive things, though I must say COVID-19 has changed this slightly!”


How to share your experiences 

Tell us your experience of a health and social care service in Devon…


  • Over the phone: 10am-4pm, Monday-Friday: 0800 520 0640
  • Or email us:


Your voice is important for the future of care!


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