Find out how people manage their long term conditions.


Long Term Conditions (a health problem that can’t be cured but can be controlled by medication or other therapies) account for 50% of all GP appointments, 70% of days spent in hospital beds and 70% of the money we spend on health and social care in England. Northern, Eastern and Western Devon Clinical Commissioning Group (NEW Devon CCG) were therefore keen to understand how service users and carers managed their conditions, what services they found helpful, and what could be improved.

What We Did

We undertook a Devon-wide survey of service users and their carers, hearing from over 500 people with a long term condition through the autumn of 2014.

Our Findings

Key findings were:

  • 63% of respondents considered the care and support they receive as good or excellent.
  • Only half of respondents felt supported to manage their conditions or felt they knew where to go for help when they needed it.
  • 70% of respondents play an active role all, or most of the time, in managing their long term conditions.
  • Support in understanding how to prevent the worsening of a long term condition would be most helpful for people to take a greater role in managing their care.
  • Two out of three respondents did not have a personal care plan. Of these, 95% have not talked about it with a professional.
  • Less than half of respondents considered the sharing of information between health and social care services to be done well or very well. And nearly 1 in 3 (29%) considered this to be done badly or very badly.

Read our full report.

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