Responding to the CQC’s advice on people using online primary care services Jane Mordue, Chair of Healthwatch England, said:

“The internet has changed the way we do almost everything, from booking holidays to banking. But when it comes to our health it is even more important to ensure people know that the online services they are accessing are safe.

“We know there is definite appetite out there for people to make better use of technology like web consultations and online prescriptions, but people also need confidence in those providing these sorts of services.

“This is an important step by the regulators to ensure they are moving with the times and ensuring patient safety is just as important in digital services as it is in face-to-face care.”

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