We are pleased to announce Healthwatch Devon has been recognised as highly commended in the Giving people the advice and information they need  at the 2019 Healthwatch Network Awards.

L-R: Abby Read Engagement Officer, Claire Porton Company Secretary, Elaine Cook CEO, David Rogers Chair, Janie Moor Citizens Advice, Jessica Crowley Communications Officer

The work done by Healthwatch Devon, and in particular, the innovative partnership between them and Citizens Advice, has been recognised as ‘Highly commended’ in this year’s Healthwatch Network Awards for in the Giving people the advice and information they need category.

With 8000 miles of roadways to cover in Devon, and only a small team, a solution was needed to be able to reach people deep into the heart of Devon. This partnership with Citizens Advice helped us give over 2000 people in our community the advice and information they needed about health and care services. There are 8 Healthwatch Champions funded under this agreement who not only listen but support, advise and ensure that the cases lead to a positive outcome for the client.

Every year, the Healthwatch Network Awards celebrate the many positive stories of how the local Healthwatch network is helping to make care better for thousands of people. The awards are an opportunity to demonstrate where local Healthwatch worked within the local community to make sure health and social care services meet people’s needs.
Healthwatch listen to what people like about the NHS and social care and what needs to be improved. Their views are shared with health and care professionals, so that services can understand what people and their families want from care.

These awards recognise how people’s feedback is vital to improving services. Thanks to the many hundreds of thousands of people who shared their experiences with Healthwatch last year. This has led to positive changes to the way local health and care services are run.

The local Healthwatch shortlisted for 2019 Healthwatch Network Awards were picked from almost 150 award entries.
The winner and the highly commended from each category were chosen by a panel of external judges and announced last night at the Healthwatch England Annual Conference on 1 October 2019.

Elaine Cook, CEO Healthwatch Devon said,
“We are delighted that our innovative partnership with Citizens Advice has been recognised on a national level. As a small charity covering one of the largest counties in the UK, this model is helping us to reach, listen and support a significantly larger number of people right across Devon.”

Imelda Redmond, CBE, National Director of Healthwatch England said,
“The Healthwatch Network Awards is a fantastic event which showcases the very best of local Healthwatch and it’s an opportunity for everyone to come together and celebrate the impact our teams and volunteers have in improving health and care across the country.

The awards demonstrate the breadth of issues local Healthwatch work on every year. Their work makes sure people’s experiences are placed at the heart of the services they receive.

I’d like to acknowledge and thank all the network and congratulate those who took part, they have done their communities proud.”

This short story illustrates the impact our work can have on an individual.

Watch Liz’ story here

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