Find out what people thought about Exeter’s two Walk in Centres (Sidwell Street and the Royal Devon & Exeter Hospital).

Background

Northern, Eastern and Western Devon Clinical Commissioning Group (NEW Devon CCG), who commission the Walk In Centres in Exeter, is undertaking a review of the current network of urgent care services across their Eastern Locality.

As part of this review they wanted to hear from those who had used the Walk In Centre recently and how they viewed the service.

What we did

We undertook a survey on behalf of NEW Devon CCG to gather service users and their carers opinions about the Walk In Centres. The survey was available from  mid-September to mid-November 2014.  111 people responded to the survey.

Our Findings

Key findings were:

  • Most people attended WICs in the morning. Very few use WICs in the evening.
  • 98% were registered with a local doctor, but 72% did not try to contact a GP before attending the WIC
  • 85% did not try contacting 111 helpline before attending the WIC
  • 92% said they understood what a WIC is for
  • 86% of cases were resolved at the WIC
  • 93% would recommend the service

Read our full report. Read the response from NEW Devon CCG.

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