The provider of the county’s mental health and learning disability services has been awarded an overall rating of ‘good’ by the Care Quality Commission (CQC).
The services inspected at Devon Partnership NHS Trust in December 2016 were rated as ‘good’ across the board in the five domains assessed by the CQC, these are Safe, Effective, Caring, Responsive and Well-led. Among these the Secure Service, which is based at Langdon in Dawlish, received a rating of ‘outstanding’ for its responsiveness.
Commenting on the publication of the latest CQC report, the Chief Executive of Devon Partnership NHS Trust, Melanie Walker, said: “I am delighted that the CQC has recognised the hard work staff have put in and how far we have come in a relatively short space of time. The CQC has acknowledged the significant progress made and rated our organisation as ‘good’. I am particularly pleased for our staff, who thoroughly deserve this recognition. But most of all for the people who use our services and the people who support them – they have been instrumental in helping us make the progress recognised in this report.
“I take huge pride in leading our staff, who make a positive impact on many people’s lives every day. Their achievement is all the more impressive because it has taken place during what has been an incredibly tough time for the NHS, and most particularly for mental health and learning disability services.
“The rating of ‘good’ also comes at a time when we are seeing much improved results from our staff survey and our Friends and Family Tests for staff and people using our services.
“We are in no doubt about the challenges that we face to attain a rating of ‘outstanding’ and to achieve our aim of becoming a centre of excellence. We know that we have a fantastic staff group who are more than capable of achieving these goals, but we will also need support from our partners in health and social care and from our commissioners, as we seek further investment in the vital services that we provide – most particularly our core services, which often go unrecognised.”
The CQC has highlighted the need for some further work to address ligature points and lines of sight on one of the organisation’s adult wards and this has already commenced. The CQC has also commented on issues related to staffing and access to psychological therapies and the Trust will be working with its partners to address these.